Aviva Insurance Phone Number: Verified UK & Ireland Contacts

You’ve been hunting for the right Aviva insurance phone number, and it should be straightforward — but a quick search throws up different digits, some of which don’t belong to Aviva at all. This guide pulls together the verified contact numbers for Aviva UK car insurance, Aviva Ireland claims, and international support, straight from official Aviva pages, and clears up a few numbers that often get mixed in.

Aviva UK car insurance phone: 0345 266 9381 ·
Aviva Ireland claims line: 1800 147 147 ·
Aviva 24/7 emergency claims support: Yes (for emergency claims) ·
Aviva Ireland emergency free phone numbers: Available 24 hours (number varies by product) ·
Aviva international claims number: +353 1 89 86 400

Five key contact points, one pattern: each Aviva market uses separate numbers for claims, general inquiries, and emergency help. Here’s how they stack up.

How to contact Aviva car insurance by phone?

Aviva UK car insurance phone number

• For new car insurance quotes and existing policy customer service: 0345 266 9381 — calls charged at national rate (Aviva UK motor insurance contact page).
• Lines open Monday to Friday, 9am to 5pm. Closed weekends and bank holidays.
• For roadside assistance in the UK: 0800 015 6234 — free from UK landlines and mobiles (same page).
• For new car insurance claims only (not general service): 0345 030 6925 (Aviva UK motor insurance page).

Aviva Ireland car insurance phone number

• Aviva Ireland claims line: 1800 147 147 (Monday-Friday 9am-5pm).
• For general inquiries, Aviva Ireland directs customers to the web contact form on aviva.ie instead of a dedicated phone line.
• International callers use +353 1 89 86 400 (Aviva Ireland official site).

The pattern: Aviva separates claims from general service, so using the wrong number means a redirect. Keep the right number handy to save time.

How to contact Aviva car insurance in Ireland?

Aviva Ireland claims phone number

• To report a car insurance claim in Ireland: 1800 147 147 — free from within Ireland.
• Hours: Monday to Friday, 9am to 5pm.
• Emergency claims support is available 24/7 via a dedicated freephone number; see your policy document or check the Aviva Ireland website for the specific number.

Aviva Ireland general inquiries

• Aviva Ireland no longer publishes a general customer service phone number on its official site. Instead, use the contact form on aviva.ie.
• For policy changes, billing questions, or document requests, the online MyAviva portal is recommended.

The catch: Ireland customers without online access may find it harder to reach a person for non-claims issues. The claims line is the only direct phone channel, and it’s strictly for reporting incidents.

Does Aviva have 24-7 support?

24/7 emergency claims

• Yes — Aviva offers 24/7 support for emergency claims, including road traffic accidents, theft, fire, flood, and glass damage (Aviva UK Broker Commercial Motor Claims page).
• Aviva’s Ireland Facebook page states: “Aviva is here for you 24/7 when you need to make a claim” (Aviva Ireland Facebook page).
• In Ireland, the 24/7 number is provided separately in your policy documents; it is not a single published number.

Regular customer service hours

• Non-emergency customer service for both UK and Ireland operates Monday to Friday, 9am-5pm.
• Weekend callers to the main lines will hear a recorded message directing them to emergency support if needed.

The implication: if you need help outside business hours, make sure it’s a genuine emergency — otherwise you’ll have to wait until Monday.

How do I speak to a real person at Aviva?

Bypassing automated systems

• Call during business hours (9am-5pm Monday-Friday) — the fastest way to reach a human.
• For UK car insurance, dial 0345 266 9381 and select the option for “existing policy” or “customer service” (usually press 2 after the initial menu).
• In Ireland, calling 1800 147 147 during hours connects you directly to a claims advisor; there is no general support line after office hours.

Alternative contact methods

• MyAviva online portal — manage policies, view documents, update details, and start a claim online.
• Email — Aviva’s registered email is contactus@aviva.com (FCA Register for Aviva Insurance Limited), though response times vary.
• Web contact forms are available on aviva.co.uk and aviva.ie for non-urgent queries.
• Post — Aviva UK postal address for No Claims Discount validation: NCD Validation Team, PO Box 3445, Norwich, NR1 3GS (Aviva UK motor insurance page).

The pattern: Aviva’s human touch is reserved for claims and critical policy changes. Routine tasks are pushed online. That’s efficient for the company but means phone wait times can be longer during peak hours (Monday mornings).

What are Aviva’s customer service numbers?

Aviva UK numbers

• Car insurance general: 0345 266 9381 (Aviva UK motor insurance page)
• New car insurance claims: 0345 030 6925 (same page)
• Roadside assistance: 0800 015 6234 (free from UK landlines and mobiles)
• Aviva Insurance Limited registered office phone: +44 1603 622200 (FCA Register)

Aviva Ireland numbers

• Claims (free within Ireland): 1800 147 147 (Aviva Ireland official site)
• International claims: +353 1 89 86 400
• Emergency claims (24/7): provided in your policy; not publicly listed.

Misattributed numbers

• 0345 602 9221 — sometimes claimed as Aviva general service; this number is linked to Aviva’s eServe portal (used by brokers) and is not a customer-facing general support line.
• 1-800-468-3466 — appears in People Also Ask results under “Aviva phone number”. This number belongs to National General Insurance (a US insurer) and has no connection to Aviva.
• 353 1 613 3990 — another wrong attribution; this is the emergency claims line for Allianz Insurance Ireland.

For the UK-registered Aviva Insurance Limited, the FCA lists the official phone as +44 1603 622200. But that’s a corporate line, not a customer service number. Stick to the 0345 numbers for everyday needs.

“Aviva is here for you 24/7 when you need to make a claim.”

— Aviva Ireland official Facebook page (Facebook post)

“Claims support is available 24/7, 365 days a year for new claims.”

— Aviva UK Broker Commercial Motor Claims page (Aviva Commercial Motor Claims)

For anyone trying to reach Aviva in the UK or Ireland, the choice is clear: use 0345 266 9381 for UK car insurance, 1800 147 147 for Ireland claims, and keep the 24/7 emergency number from your policy for out-of-hours incidents. Skip the misattributed numbers you see in search results — they lead to other insurers entirely.